Shipping policy

Thank you for shopping with Sietske de Haan. As a professional supplier specializing in premium frozen goods, we implement strict cold-chain logistics and standardized order fulfillment protocols. Our core goal is to process every frozen product order precisely, utilize professional low-temperature packaging to retain product freshness, and ensure all goods are safely delivered to customers in flawless condition within standard logistics periods.

1. Order Processing Standards

Following successful order confirmation, all frozen merchandise orders will undergo professional quality inspection, cold-preservation packaging and warehouse arrangement within 1-3 business days, excluding weekends and official public holidays. During peak trading periods and large promotional campaigns, increased order volumes may lead to extended processing cycles. Customers will receive timely official notifications in the event of notable shipping delays.

2. Shipping Fees & Delivery Time Estimation

Shipping fees applicable to all frozen product orders are dynamically calculated based on order specifications, weight and final delivery location. All specific logistics costs will be clearly displayed on the checkout interface prior to payment, ensuring complete pricing transparency for every purchase.
Estimated delivery times: Standard Shipping: 7-14 business days
All listed delivery durations serve only as preliminary estimates and are not guaranteed arrival deadlines. Actual parcel delivery speed may fluctuate due to courier service disruptions, customs clearance procedures, severe weather conditions, cross-border logistical limitations and regional public holiday arrangements.

3. Shipment Confirmation & Tracking Activation

Once your frozen goods order completes cold-chain packaging and official dispatch from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking codes and logistics inquiry guidelines.
Real-time tracking data and delivery status updates will typically be activated and accessible for customer self-monitoring within 24-48 hours after formal shipment dispatch.

4. Customer Address Accountability Clause

Customers are solely responsible for verifying the accuracy and completeness of recipient shipping details during checkout. Sietske de Haan assumes no liability for misdelivered, lost or returned parcels resulting from incorrect or incomplete address information provided by customers. Any shipments returned due to address errors will incur additional reshipping fees borne exclusively by the buyer.

5. Transit Loss and Product Damage Resolution

If your frozen goods parcel is lost during international cold-chain transit, please contact our support team within 7 days of your expected delivery date to initiate a logistics investigation. For orders arriving with damaged packaging, thawed goods or quality defects caused by transit issues, please submit a service request with clear photographic evidence within 48 hours of delivery. Our team will conduct a comprehensive review and resolve issues efficiently.

6. Frozen Product Storage Liability Exclusion

Every frozen product is equipped with tailored low-temperature storage and handling guidelines to maintain optimal freshness and quality. All items must be stored and managed in strict accordance with official instructions upon receipt. Sietske de Haan is not responsible for product spoilage, deterioration or quality damage caused by improper post-delivery storage, mishandling or unauthorized operation by customers.

7. International Shipping and Customs Terms

Cross-border transportation of frozen commodities may trigger import duties, customs taxes and additional clearance fees based on the regulatory policies of destination countries. All such incidental charges are the exclusive responsibility of customers and are not incorporated into product prices or standard shipping expenses.

8. Official Support Contact Details

For any inquiries or concerns regarding this Shipping Policy and your order’s logistics status, please connect with our professional customer service team via the official information listed below:
Trade Name: Sietske de Haan
Phone Number: +31 6 17491175
Email: service@sietskecoldstore.shop
Physical Address: Meijhorst, 6537 GP Nijmegen, Netherlands